Welcome to A6K Cloud Hosting. These Terms of Service ("Terms") are the agreement between you and A6K for every service we provide — hosting, domains and support. By opening an account or ordering any service you accept them, so please give them a real read.
We keep this document in plain language on purpose. Words like "we", "us" and "A6K" mean A6K Cloud Hosting; "you" and "your" mean the customer or account holder. If a clause ever confuses you, ask support before ordering — we'd rather explain than argue. Where local consumer law grants you rights beyond these Terms, those rights always win.
You must be at least 16 years old and give us accurate registration details, including a working email — that's how invoices, warnings and reset links reach you. One human or company may hold multiple accounts, but sharing one account between different legal entities is not allowed. You are responsible for everything that happens under your login: keep your password strong (we enforce 8+ characters) and never store client card data on your hosting space. Notify us immediately at the email on the contact page if you suspect unauthorized access; we can suspend an account on request to stop damage while we sort it out.
You may host anything lawful with A6K — with zero tolerance for a short list: no spam or unsolicited bulk mail, no phishing or fraud, no malware distribution or C2 panels, no DDoS origination, no cryptomining on shared servers, no content that violates the law in the datacenter's jurisdiction (including Egypt and the EU), no harassment of our staff or other customers, and no circumvention of resource limits or security measures. Hosting a game, a forum, a store or a high-traffic blog is completely fine; harming the neighborhood is not. First violations usually get a fix-it notice; abusive or illegal content gets suspended immediately and may be reported.
Shared and Linux/Windows hosting plans include the resources listed on the pricing page at order time. "Unlimited" never means "infinite": any metric that can degrade neighbors' performance (CPU seconds, I/O, inodes, mail rates) is governed by fair-use — and we'll email you BEFORE anything gets limited, offering a plan upgrade or a fix. Cron jobs, shell access and SSL issuance are included where stated. A service suspended for non-payment for 30+ days may be terminated and its data deleted after further notice.
KVM VPS plans give you full root/admin access, which means root-level freedom and root-level responsibility: OS administration, patching, backups and application security are yours unless you buy a management add-on. VPS traffic follows the bandwidth included with your plan; the VPS may be suspended if it attacks other systems, sends spam or saturates its node. Reinstall and rescue modes are available from the client area on request.
Prices are quoted in USD (and shown with your local options at checkout) and exclude any taxes your authorities add. Services renew on the cycle you picked; renewal invoices are issued before the due date shown in the client area and paid with InstaPay, Vodafone Cash, bank transfer or PayPal per the instructions on each invoice. Services lacking payment by their due date enter a courtesy grace period, then suspension, then termination in that order — you'll get an email at every step. Chargebacks are not a refund mechanism: open a ticket and we'll sort it out with you instead.
New hosting orders carry a full, no-questions 30-day money-back guarantee — refund goes back the way you paid. Domain registration and transfer fees are not refundable once the registry has processed them, because registries do not refund us. VPS setup fees, management add-ons and account credits are not refundable. Guarantees don't stack twice: one refund per new service, ever.
We engineer for 99.99% monthly availability on shared hosting and publish honest statistics on the homepage. Planned maintenance is announced by email in advance and lands in low-traffic hours. Emergency work may interrupt service without notice — when it happens, our status pill and support chat tell you what's going on. The SLA (the next section) is the definitive remedy for downtime claims.
The official channels are the client-area ticket system, the on-site chat and the email addresses listed on the contact page — support talks in Arabic and English. We may email you service-critical notices (invoices, suspensions, expiries) which are part of the contract, not marketing; marketing mail is opt-in and leaves the list on one click.
How we collect, use and protect your data — short version: we keep what the service needs, nothing else.
An account needs a name, an email and (for paid services) payment references we actually need to serve you: order data, invoices, support conversations, and standard technical logs (IP, user-agent, timestamps) that every web server keeps for security and abuse prevention. We do not collect sensitive categories (like health or biometric data) and we never buy dossiers about you from third parties.
Your data is used to provide the service and keep it safe: provisioning your hosting, billing and invoicing, support threads, abuse and fraud prevention, and legal compliance. Product-improvement analytics run on aggregated, de-identified numbers (for example the live traffic counters on the homepage) — not on your identity.
Our operations team, the payment providers you pay through (they see payment data, not your files), domain registries when you register a domain (contact data is hidden behind free WHOIS privacy wherever the TLD allows), and legal authorities when the law compels us. We do not sell or rent customer data, and we do not run third-party ad trackers on the client area.
The site uses a functional set only: session cookies for login and CSRF, your theme choice and loader preference in local storage, and traffic counting — no consent wall drama because there is no ad-tech layer to consent to.
Account data lives while the account is active; invoices stay for the statutory accounting period; backups roll off in the normal cycle after termination. You can ask support for a copy of your data, a correction, or full erasure (subject to accounting records we must keep). Requests are answered within 30 days, in the language you opened the account with.
Client passwords are stored hashed with bcrypt, never plain; sessions are HTTP-only cookies with CSRF everywhere; passwords reset through single-use, one-hour tokens. Off-machine backups, hardened firewalls and least-privilege access protect hosting data — and if something ever goes wrong, you'll hear it from us first, with what happened and what we did.
Privacy questions go to the addresses on the contact page or a client-area ticket — a human (usually the operator you'd talk to about hosting anyway) reads those first.
99.99% measured monthly availability — with honest measurements and real credits.
A6K commits to 99.99% measured monthly availability for shared and Linux/Windows hosting services. Availability means the web server, FTP/sFTP, database, mail and control panel layers answering — a service the customer voluntarily stopped (or an account suspended for non-payment or abuse) does not count as downtime.
We measure availability ourselves per calendar month with external probes from independent networks, and we share honest statistics on the homepage. Downtime outside our control — upstream carrier failures, registry/DNS authority outages, force majeure, or issues inside the customer's own application — is excluded from the calculation.
When a month measures below 99.99% (excluding the exclusions above), the affected service receives a credit on the next invoice: 99.98–99.90% → 5% of the monthly fee, 99.89–99.00% → 10%, below 99.0% → 25%. To claim, open a billing ticket within 30 days of the affected month with your service name — credits apply within one billing cycle. Credits are the full and exclusive remedy for downtime; they are not cash refunds and cannot exceed your monthly fee.
Tickets and chat get a first human reply within 15 minutes for critical outages ("site down" from the status page or support chat is treated as critical) and within 60 minutes for standard requests, 24/7. VPS plans without a management add-on receive infrastructure-level response (node, network, hardware) under this SLA; OS-level issues belong to the customer or a management purchase.
We publish real platform statistics (requests, response times, incidents) on the homepage and keep hardware current. During any qualifying incident you can follow live status on the footer status pill and get a plain-language post-incident summary from support on request.
Questions about these terms? The humans are a ticket away — or read the FAQ. These pages are kept in sync from the admin panel, so they never go stale.
